Careers

Responsibilities

• Leading a global team of Customer Success and Support experts, meeting KPIs by developing their technical knowledge and understanding of the platform
• Become an RFKeeper product expert, so you can direct your customers to RFKeeper best practices and solutions while providing hands-on support for on-boarding processes and technical issues
• Leading, expanding, and mentoring the global Customer Engagement team by setting the strategy and prioritizing Objectives and Key Results (OKRs)
• Work closely with R&D, Product, and Sales teams regarding prioritization and escalation of technical issues raised by company clients
• Oversee support case management to ensure tickets are completed successfully and accurately in a timely manner and to the customer’s satisfaction
• Drive all post-sales aspects including renewals, expansions, onboarding, professional services, product adoption, and optimization
• Collaborating across teams to identify and pursue customer growth opportunities

Qualifications

• 5+ years of customer success, customer support, or account management experience, in a data driven B2B SaaS or software company
• Strong technical background and experience with the ability and passion to guide and assist customers through technical processes
• A strong customer advocate with the ability and willingness to engage directly with customers
• Experience building, training, and developing a team with a focus on professional development and long-term retention and growth
• Ability to write and speak English fluently – a must
• Ability to multitask, prioritize and handle issues/escalations under pressure
• Experience working with CRM and CS Management Platforms and MS Office proficiency
• Experience in the domain of retail/logistics – an advantage

Responsibilities

• Take ownership over all QA related aspects of product delivery
• Document and perform manual testing of our SaaS product and report any issues or bugs to the development team
• Collaborate with other local and global team members on test status, product progress, and issue resolution
• Taking ownership of the assigned QA activities
• Be an expert in RFKeeper’s logistics and supply chain cloud platform
• Be self-motivated, self-organized, and able to work independently in an agile environment
• Provides guidance and mentoring to other staff members

Qualifications

• At least 2 years of experience with web/mobile applications and web services
• Experience with reviewing product specification documents and identifying tests requirements
• Ability to determine requirements, decompose complex tasks and requirements into atomic cases
• Strong problem solving and root cause analysis skills, including debugging and log analysis
• In-depth knowledge of QA methodologies
• Able to think outside the box, and open to learning and improving skills
• Prioritization, fast switching between tasks
• Excellent verbal and communication skills, both in English and Hebrew
• Knowledge of SQL syntax
• Knowledge of the client-server architecture
• Functional and non-functional system and integration testing

Really nice to have:

• Basic knowledge of Linux/Unix
• Experience in automation testing
• Knowledge of Python – Big Advantage
• Command of continuous integration tools (Jenkins, etc.)
• Experience in API testing
• Experience in a Retail-Tech industry

Responsibilities

• Writing product feature requirements
• Collaborating with the dev team to ensure the feature/product is built according to the specifications
• Work with Atlassian tools under Agile methodologies to manage and maintain all product documentation, tasks, and priorities
• Provide product training and technical expertise
• Identify and present innovative product solutions
• Coordinate product releases with marketing, sales, and development teams
• Answer product-related inquiries
• Monitor and analyze market trends
• Study competitors’ services and products

Qualifications

• B.Sc in Industrial engineering degree
• Proven ability to manage a complete product life cycle, from conception to release
• Strong technical background including Rest API, SQL, system design and enjoy learning about new technology
• Sharp communication skills and the willingness to present your ideas to technical stakeholders and executives alike
• Hands-on knowledge in Scrum methodology, experience with Jira or alike is a must
• Deep understanding of UX, and User-Centered Design principles
• Goal-oriented, highly motivated, takes full ownership of projects
• Excellent written and oral communication skills in English & Hebrew

Responsibilities

• Hands-On Full Stack development (50%-50%)
• Design and implement features and end-to-end product modules
• Ownership of a mission-critical component in the company
• Collaboration with various stakeholders (Product, Sales, etc.)

Qualifications

• First and foremost – Team player with strong self-learning abilities
• 3+ years of experience working with Python and Django/Flask frameworks
• 3+ years of experience working with modern Angular or React
• Experience working with Postgresql/MySql databases and object-relational mapping
• Experience in DevOps technologies, CI/CD, and test automation
• Experience working with AWS services in a microservices environment
• Deep understanding of object-oriented software development principles, methodologies and best practices, and SaaS architecture
• Committed, striving toward goals, and accountable for results

Plus

• Experience with state management libraries such as NgRx or Redux
• Familiar with IoT-based systems
• Experience with NoSQL databases
• Knowledge of UI design principles, patterns, and best practices
• Knowledge and experience in RabbitMQ/Kafka/Redis
• BSc in computer science or equivalent

Responsibilities

• Hands-On Backend development
• Design and implement features and end-to-end product modules
• Ownership of a mission-critical component in the company
• Collaboration with various stakeholders (Product, Sales, etc.)

Qualifications

• First and foremost – Team player with strong self-learning abilities
• 5+ years of experience working with Python and Django/Flask frameworks
• Substantial experience working with Postgres databases and object-relational mapping
• Experience in multi-processing and task management (Celery)
• Experience working with AWS managed services (ECS, Lambda, SQS, SNS, MSK, IoT Core) in a microservices environment
• Deep understanding of object-oriented software development principles, methodologies and best practices, and SaaS architecture
• Committed, striving toward goals, and accountable for results

Plus

• Confidence in creating Docker images for continuous deployments
• Knowledge and experience in RabbitMQ/Kafka/Redis
• Experience with NoSQL databases
• Experience in Frontend development by using Angular 2+
• Experience in DevOps technologies, CI/CD, and test automation
• Familiar with IoT-based systems
• BSc in computer science or equivalent

Responsibilities:

• Hands-On Frontend development
• Design and implement software solutions for various SW Products
• Ownership of mission-critical components in the company
• Get deeply involved with all aspects of running a successful SaaS startup

Requirements:

• First and foremost – Team player with self-learning abilities
• 3+ years of experience working with modern Angular including libraries such RxJS, NgRx, and Angular Material
• Strong knowledge of UI design principles, patterns, and best practices
• Highly skilled in JavaScript, CSS3, and HTML5 – A must
• Experience in backend development by using Python/Node.Js languages
• Passion for building useful and intuitive graphical user interfaces
• Ability to carry requirements from early phase to full implementation
• Experience working with Rest API

Plus:

• Deep understanding of object-oriented software development principles, methodologies and best practices, and SaaS architecture
• Experience working with AWS as a developer
• Experience working in an early-stage startup company
• Knowledge and experience in DevOps technologies, CI/CD, and test automation